State Farm® Insurance Agent Jeff Cochran

"Not exactly sure who woman was that answered phone but she allowed me to see how an insurance agency is supposed to work. I'm in colonial heights and I'm not a client of their's but she made my day when my own agent let me down AGAIN!!! Needed a copy of my insurance cards but my own agent wouldn't pick up or return calls and I needed them because I was about to rent a car!!! She sent me my insurance cards via email within 2 minutes!!!! A day later my own agent still hasn't contacted me!!!!! Reliable agency was over 30 miles away but accessible. Thank you."

"I have been with State Farm for 20 years and was happy until now! !!! My insurance man retired and I came over to powertan has been right since !! I broke down in goochland va on Sunday call for tow !! Well after 2 hours in the heat and I'm a senior no one at the office had any thing about me on file!! I call his cell 3 times no answer finally he was out of town !! I finally called Seays Towing and paid 170.00 out of my pocket!! Not happy!! His personal work from home !! My name was changed and it took forever to get that straight!! Plus the bill was reduced was great!! But the next bill was higher !! Changing to someone who has people working in the office!! A 78 year old female!!"

"I recently made some updates to my policy and 2 days later was involved in a hit and run with an 18 wheeler. I have been working with Tracy in regards to both situations as well as signing up for life insurance for me and my two daughters. I could never had imagined I would receive such AMAZING customer service! Tracy has gone above and beyond in aiding me in all the fore mentioned. She has answered all of my questions and addressed all of my concerns in ways that I can easily understand. Not to mention the fact that I am due any day with my second child which creates an urgency to my claims being handled. Which Tracy has taken into consideration and helped me try to speed up the process as much as possible. I couldn’t be happier with the customer service I have received."

"I appreciate all the hard work Jeff and his team does to provide excellent customer service and care for each of their clients. From buying my first house and car to my multiple moves and life changes, Jeff and his team have provided coverage for it all. Shout out to Dawn for being with me every step of the way to make sure no matter what I do, my property and assets are properly covered."

"Have been trying to get 500 deductible back since July settlement. Worst service in 25 years of doing business with SF. Office is clueless, have not followed up or returned calls on 4 separate occasions. Jeff has no clue who his customers are. Beware, go somewhere else. I'd give zero stars if possible"

"Very friendly staff, always willing to help and give helpful information with any questions you ask. Very detailed, very responsive and quick to return phone calls and willing to do there best to find best quotes and rates for any service you need or want. Wouldn’t go to any other office anytime soon thank you to Jeff and his whole team for everything they have helped with. Would highly recommend to anyone looking for insurance."

"The staff here is awesome. They always know who it they are dealing with and it never feels like an impersonal transaction with a business. They keep in touch to make sure everything is what I need with my policies and let me know when anything is coming up with changes or payments being due. Always a pleasure to deal with everyone here, and how often can you say that about an insurance company."