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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Johnny paw

October 3, 2025

5  out of  5
rating by Johnny paw
"I originally called to have my address removed from mail that was coming in for a different customer. Before our call was over I have a new auto policy with a substantial saving. I wasn't sold on the price as much as I was sold on the personal service that I experienced. She answered every question to where I could understand. The down home touch to her service was exceptional and Tracy I commend your ability and patience during our call. That personal service is exactly what is missing in this world. Thank you Tracy for answering that call."
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Sandra Morse

September 30, 2025

5  out of  5
rating by Sandra Morse
"Mr. Cochran and his staff have provided my auto insurance coverage for the past 40+ years. I have always found them to be knowledgeable and honest. My recent discussions with Ms. Tracy Clavey regarding potential changes in my coverage confirmed this opinion. She answered my 1001 questions in a pleasant and thoughtful manner and confirmed my review of other potential carriers. My insurance coverage is appropriate and reasonably priced. I have always had excellent/honest service from this office and will continue to depend on them for my insurance needs."
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Jessi

September 26, 2025

1  out of  5
rating by Jessi
"I would not recommend Joey, he hung up on me because he didn’t like that I questioned him on the remark he made several times, I would not recommend him at ALL! Very disappointed!Switched insurance the next day. Went back to Allstate"
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Theresa Lamie

September 25, 2025

5  out of  5
rating by Theresa Lamie
"⭐️⭐️⭐️⭐️⭐️ Working with Garrett at State Farm has been an excellent experience. He is always friendly, helpful, and patient, taking the time to explain everything thoroughly without ever making us feel rushed. Garrett is knowledgeable and provides clear, straightforward information—there’s absolutely no bait and switch or high-pressure sales tactics. He’s also been very prompt in his responses and consistently follows through on what he says he will do, which gave us a lot of confidence throughout the process. It’s rare to find someone in the insurance world who combines professionalism with genuine kindness and care, but Garrett does exactly that. We would highly recommend Garrett to anyone looking for a trustworthy and dependable insurance representative."
We responded:
"Thank you so much for all the kind words! We are very grateful to have Garrett on the team and for the chance to serve customers like you!"
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Danielle Florence

September 25, 2025

5  out of  5
rating by Danielle Florence
"Had a great experience with Tanner. Very knowledgeable with policies and great customer service . You Rock"
We responded:
"Thank you so much, Danielle! We really appreciate you taking the time out of your day to send in a review. It is an honor to serve customers like you!"
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Janice Moody

September 23, 2025

5  out of  5
rating by Janice Moody
"I spoke with Tanner today and he gave me great news that State Farm was reducing my monthly payment. Thanks for making my day!"
We responded:
"Thank you, Janice! We are so glad to be able make your day and to help you save! It is an honor to be able to support your insurance needs!"
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Erin Owens

September 12, 2025

5  out of  5
rating by Erin Owens
"I just switched to this office and Tricia was super helpful."
We responded:
"Thank you! I hope Tricia, myself and the rest of the team can continue to help you for years to come!"
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S

September 5, 2025

5  out of  5
rating by S
"Just wanted to share with you the incredible service I received from Tricia and then Tanner. They answered all my questions — and then some —regarding policy changes when renting out our condo and made sure the Insurance language was correct in my new lease. These two were amazing; nothing less. I recommended your office to my new tenant and same day, she had renters insurance. Thank you!!"
We responded:
"Thank you for the kind words and the recommendation! We are so glad to be able to help!"
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Rebecca

September 3, 2025

5  out of  5
rating by Rebecca
"I have been so blessed to call state farm my insurance company. Everyone takes time to listen and Joey was so kind I needed recommendation for home maintance on foundation and he immediately found some and he made me feel like none of my questions were stupid. Thank you all."
We responded:
"Thank you for taking the time to share such kind words! We are so happy to be able to help you and have you in our State Farm Family!"
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Carroll Smith

August 30, 2025

5  out of  5
rating by Carroll Smith
"Very good service."
We responded:
"Thank you for taking the time to write a review! We appreciate your feedback!"
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Rhianna jackson

August 22, 2025

5  out of  5
rating by Rhianna jackson
"Tricia helped me today and she was like a breath of fresh air! Honestly, I don’t want to work with anybody else other than her because I have worked with other insurance agents who made me feel anxious, pressured, and made me feel almost stupid for asking the questions I was asking. She was extremely friendly, answer all of my questions, went above and beyond, and even ended up saving me money after adding a vehicle to my plan! Very thankful for her help today"
We responded:
"Thank you so much for the kind words! We are very glad to have you in our State Farm Family and look forward to being able to serve you and your family for years to come!"
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Valerie

August 19, 2025

3  out of  5
rating by Valerie
"Very disappointed with them, they decided to drop me after almost 20 years of service for 2 claims, only one being my fault. The other was someone with no insurance at the time hit me!! What's insurance for?? Also was never told that when you call for roadside assistance, they consider that a claim absolutely ridiculous.What's the point! They took an extremely long time to get back to me as to whether they would keep me on insurance or not.And so now i'm down to the wire.Trying to find new insurance, but I think that it's dirty to do that to your long time.Especially customers will never recommend state farm to anyone ever again!"
We responded:
"Valerie, I'm so sorry for your experience. Thank you for taking the time to leave us a review. Your feedback is important to us as we continually work to improve our services. If you ever need anything, please let us know."
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Kayley Humphrey

August 6, 2025

5  out of  5
rating by Kayley Humphrey
"I’ve used Jeff Cochran’s office for years and have nothing but positive things to say! The customer service is always excellent and the level of support they provide is unmatched!"
We responded:
"Thank you, Kayley! Your kind words mean so much. We honored to be able to support your insurance needs!"
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Paige Pomfrey

August 5, 2025

5  out of  5
rating by Paige Pomfrey
"Jeff and his team are the best of the best! They walked me through each step! SO happy we made the switch to State Farm!!"
We responded:
"Thank you, Paige, for the glowing review! We hope to be here for you and your family for years to come!"
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Courtney Williams

July 21, 2025

5  out of  5
rating by Courtney Williams
"Jeff and his team have always been professional and very helpful with all of my needs. Tricia is always available to help me when I need it. Customer service is 10/10."
We responded:
"Thank you for the positive review! We hope we can continue to serve you for years to come!"
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Chrystal

July 14, 2025

5  out of  5
rating by Chrystal
"I switched to this office not too long ago and they have been nothing but great! They’re quick to respond and there to answer any questions I may have"
We responded:
"Thank you, Chrystal, for the kind words! "
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Becky Wells

June 18, 2025

5  out of  5
rating by Becky Wells
"Great and very helpful team to work with at StateFarm."
We responded:
"Thank you Becky! We are very grateful for your kind words and to have you in our State Farm Family!"
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Christine Young

June 17, 2025

1  out of  5
rating by Christine Young
"Jeff just doesn't care about his customers. After an accident his office has done nothing to assist me. They pass everything over to "corporate"."
We responded:
"Hey Christine, first let me say thank you for taking time to offer feedback. We are sorry that we weren't able to do more in this situation. "
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Crystal Corcoran

May 22, 2025

5  out of  5
rating by Crystal Corcoran
"Tracy was so helpful, personable, and kind when I spoke to her today! Not to mention she saved us so much money from our precious policies! Enjoyed speaking with her and knowing we will save money!"
We responded:
"Thank you, Crystal! We are so happy that Tracy was able to take good care of you. Thank you for taking the time to leave a review! We are glad to have you in the Jeff Cochran State Farm Family!"
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Alexandria Harbison

May 13, 2025

5  out of  5
rating by Alexandria Harbison
"Wonderful team! Great customer service! They make insurance easy to understand."
We responded:
"Thank you! We try!"
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Leslie Barlow

April 16, 2025

5  out of  5
rating by Leslie Barlow
"I've been with jeff Cochran for almost 6 years . When it comes to insurance he offers the best an lowest rates . I definitely feel like a part of each co-worker's family. Everyone's kind and loving on his team . Definitely the best <3"
We responded:
"Thank you, Leslie for continuing to trust us with your insurance needs! We are honored to have you as a part of our family!"
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roger Grogman

April 15, 2025

5  out of  5
rating by roger Grogman
"Very timely and great service"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Vickie Hutson

April 7, 2025

5  out of  5
rating by Vickie Hutson
"I’ve had my car insurance with this company for several years. I’ve recently transferred my motorcycle, RV and homeowners policies to t them as well. . They will go the extra mile to get you the best rates and coverage. Customer service is excellent!! Everyone is very professional and prompt in answering the phone or any questions you may have. I highly recommend this company. Thanks to all the stafff."
We responded:
"Thank you for the kind words and thank you for trusting us with your insurance needs! "
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Audge C

April 2, 2025

5  out of  5
rating by Audge C
"Tracy was awesome and help me with everything that I needed!!! Thank you for all of your help!!!"
We responded:
"Thank you for the kind words! We are so glad Tracy could help you out and we hope to continue to do so for years to come!"
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Adren Williams

March 27, 2025

5  out of  5
rating by Adren Williams
"She was very helpful and explained everything and I did not feel like I was a bother at all Trisha was a real pleasure to work with thanks for all help"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"