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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jessica Fisher

October 17, 2024

5  out of  5
rating by Jessica Fisher
"Tracy and Tricia always have my best interest in mind. Tracy was extremely helpful when we moved to Virginia and needed new coverage. Tricia went above and beyond for us dealing with a claim and I am so very grateful for her help. 9/10 you will receive a person answering the phone and they always respond when they say that they will. I trust this State Farm office to truly take care of me and make sure we have the best coverage and customer service. I highly recommend Jeff Cochran's office for all your insurance needs!"
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Vincent Masini

October 14, 2024

5  out of  5
rating by Vincent Masini
"Started looking for a new new agent when mine retired. From recommendations, I went by the office. Tricia was extremely helpful. She advised me of add-ons that I wasn't aware of, that I definitely needed. Much more coverage at a much lower cost. Answered all my questions then some. No complaints. Completely satisfied customer"
We responded:
"Vincent, we are so glad to be able to provide you the coverage that you need! Thank you for taking the time write a review. We are so grateful for customers like you!"
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Katie C

September 19, 2024

5  out of  5
rating by Katie C
"Always fast, amazing service!!! Wouldn’t go to anyone else!!!!!!"
We responded:
"Thank you!!! We are so glad to have you in our State Farm Family!"
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Crystal Duff

August 20, 2024

5  out of  5
rating by Crystal Duff
"I switched to Jeff Cochran Insurance Agency in Nov of 2023 after my long time insurance company rates went way up. Tricia Britton helped me not only lower my rates to less than I had been paying but added an umbrella policy to help protect us. They saved me hundreds of dollars monthly. Tricia has always answered any questions I've had in great detail so I'm able to understand. We have had several changes to our policy in less than a year. We can't be happier with Jeff Cochran Insurance and Tricia is my go to for all things insurance."
We responded:
"Thank you for the kind words! We are so happy to be able to serve you!"
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Laura Howell

August 20, 2024

5  out of  5
rating by Laura Howell
"5 star goes out to Tracy. She was the bomb .com she help me she gave me a great quote on my insurance today she made everything happen 🥰🥰"
We responded:
"Thank you! We are so happy to have her on the team and happy to have you as a part of the State Farm Family!"
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ѕєαfσαм

August 19, 2024

5  out of  5
rating by ѕєαfσαм
"I absolutely adore this office. It always feels like they have my best interest in mind. Their prices are competitive and more affordable than I have seen anywhere else, and the responsiveness on the phone and otherwise is unlike any insurance I've ever had. Even if I had to pay more (I don't) I would pay extra just for the service. Tricia went absolutely above and beyond for us dealing with a tough situation and I am so grateful for her help. Highly reccomend!"
We responded:
"Thank you for the glowing review! We are so happy to be able to serve you and look forward being there for you for years to come!"
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Rubi Correa

August 7, 2024

2  out of  5
rating by Rubi Correa
"Dawn was great, but had a genuine question about life insurance and person that picked up was Joey and guess my question was a joke and he was just laughing."
We responded:
"Firstly, we are so sorry that this happened! We assure you that the incident has been addressed and will not happen again! We are glad that Dawn was able to help you and moving forward we will make sure you have a more consistent experience with whoever you speak with here in the office. Thank you for taking the time to send feedback. We are always happy and willing to learn and grow from our mistakes! "
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Carolyn Carroll

July 23, 2024

5  out of  5
rating by Carolyn Carroll
"My name is Henry Carrol and I have been with State Farm for over 40 years. I am very pleased with the service provided by State Farm. Excellent Customer Service all the time. Thanks Jeff and Tricia!"
We responded:
"Thank you so much for the kind words! We are so happy to be able to serve you and your family!"
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Tyler Davidson

July 9, 2024

5  out of  5
rating by Tyler Davidson
"My experience with State Farm today was amazing! I spoke with Dawn, she is super sweet and knows her stuff! She got me all squared away with a life insurance policy."
We responded:
"Thank you for the review! We are so glad that Dawn was able to help you with everything!"
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Damond Jeter

July 8, 2024

5  out of  5
rating by Damond Jeter
"Easy going people pleasat to talk to prompt sevice two thumbs up"
We responded:
"Thank you for the kind words! "
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Josh Baskette

June 20, 2024

5  out of  5
rating by Josh Baskette
"Great service and communication! Competitive quotes and fair pricing. Highly recommend."
We responded:
"Thank you for the great review! We really appreciate your feedback! "
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Al Smith

June 12, 2024

5  out of  5
rating by Al Smith
"I have been working with Tracy for over eight years. She has always been kind, helpful, considerate, and professional. Tracy is always willing to help resolve any issues."
We responded:
"Thank you for the kind words about our Tracy! We are so grateful to have her on the team and to have you as a customer!"
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Gary Neal

June 12, 2024

5  out of  5
rating by Gary Neal
"I’ve been pleased with Jeff’s agency for many years now. They always take care of me & today Tricia helped me save more money & offered excellent customer service. I highly recommend Jeff’s agency."
We responded:
"Thank you so much for the kind words and for trusting us with your insurance needs! "
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Patty Hertel

June 6, 2024

5  out of  5
rating by Patty Hertel
"I can’t say enough about how well Tracy takes care of us. She is always available when ihave questions and need help. When I knew the rates were going up she found me discounts I had missed and initiated the changes. She knows her stuff and is always pleasant and professional. Tracy Rocks!!"
We responded:
"Thank you, Patty, for the kind words about our dear Tracy! We are so lucky to have her on the team!"
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Vincent Whittaker

June 2, 2024

5  out of  5
rating by Vincent Whittaker
"I've had State Farm Insurance for 40 years. They have never let me down. When my State Farm Agent retired, I found Mr. Cochran's Office, his Office and Staff have been great. You should look into State Farm for Home, Auto and Boat. 5 stars because they don't have a 6 star option. If they did it would be 6 stars from me."
We responded:
"Thank you SO much for the review and for trusting us with your insurance needs! We are glad to have you in our State Farm Family and for the opportunity to serve you for year to come."
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Clinton D

May 25, 2024

5  out of  5
rating by Clinton D
"Due to recent premium increases with our insurance provider of 33+ years, we felt compelled to research other options. After weeks of investigating various insurance providers, we were put in touch with Dawn Toney at Jeff Cochran State Farm. Dawn was quick to respond to initial inquiries with quotes/options and patient as we did our due diligence. Once we decided to place our insurance with State Farm, she worked tirelessly with us to understand in detail all of our needs and find us the best solutions. In one such meeting, she spent over 2 hours on the phone with us to ensure we were adequately covered, but not over-paying for that coverage. In the end, we are happy with the options she presented and surprised that the premiums were slightly LESS than her initial quotes. We are happy that we placed our trust in Dawn and the team at Jeff Cochran State Farm."
We responded:
"Thank you so much for the review! We are so grateful to be able to serve you!"
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bryce carter

May 24, 2024

5  out of  5
rating by bryce carter
"Very quick and easy process."
We responded:
"Thank you for the feedback!"
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Valerie Foster

May 20, 2024

5  out of  5
rating by Valerie Foster
"Always great service! Pleasant, professional office staff, very friendly and helpful!"
We responded:
"Thank you so much for the review! "
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Harris Durrani

May 7, 2024

5  out of  5
rating by Harris Durrani
"As car dealer working with mutual Clients to get their car insured, I found Jeff Cochran State Farm Insurance and staff wonderful to deal with. They were quick and responsive in assisting their clients needs and assisting me with getting what was needed. Thanks again! Jim"
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Shirley Ann

April 19, 2024

5  out of  5
rating by Shirley Ann
"First day with new insurance and had to file a total loss claim! Trisha was the best person to help me, I was quite upset as the situation involved my son. She walked me through everything, never have I have a company treat me like family! Dawn was wonderful getting us set up with the policy! Love all the service they both provided, excellent customer service!"
We responded:
"Thank you so much! We are so glad we were able to help you through a difficult situation! Let us know if their is anything else you need."
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Vickie Hutson

April 17, 2024

5  out of  5
rating by Vickie Hutson
"I’ve had my car insurance with this company for several years. I’ve recently transferred my motorcycle, RV and homeowners policies to t them as well. . They will go the extra mile to get you the best rates and coverage. Customer service is excellent!! Everyone is very professional and prompt in answering the phone or any questions you may have. I highly recommend this company. Thanks to all the staff there, but an extra thank you to Dawn!!"
We responded:
"Thank you for the kind words and thank you for trusting us with your insurance needs! "
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Allan OG

April 5, 2024

5  out of  5
rating by Allan OG
"Dawn was an absolute gem of a person. She was very helpful and always made sure of her work."
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Taylor “krazy94gurl” Nash

April 1, 2024

5  out of  5
rating by Taylor “krazy94gurl” Nash
"Everyone at State Farm is always helpful and goes above and beyond to help get what I need. Dawn always makes sure I understand a policy before I decide to go with it. I’ve been with this specific location since I started driving when I was a teenager."
We responded:
"Thank you for staying with us for so long! We appreciate the kind words, and we hope we can always be there for you to support you and your family!"
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Michael Coleman

March 19, 2024

5  out of  5
rating by Michael Coleman
"I have been with Jeff Cochran State Farm for 18 years now. Everybody there is extremely nice and helpful. They always ask about the family. Dawn Toney is my go to employee at Jeff Cochran State Farm. She has helped me with all my insurance needs."
We responded:
"Thank you for the kind words! You've been with us for almost as long as Dawn has! We are so happy to have Dawn on the team and so grateful to be able to have you in our State Farm Family!"
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Angie Bartle

March 10, 2024

5  out of  5
rating by Angie Bartle
"Outstanding customer service. Dawn did an amazing job with getting our RV insurance completed. Thanks Dawn"
We responded:
"Thank you for the review and for trusting us with your insurance needs!"